Privacy Policy

Privacy Policy of Wildz.com

Version 1 last updated 20th November 2025

At Wildz.com, transparency is essential to us, and we take your privacy extremely seriously. We appreciate that you trust us with your personal information, and we want to be transparent about how we use it.

Granturo Malta LTD, acting as data controller, is committed to protecting your personal data and processing it in compliance with applicable laws – notably The Maltese Data Protection Act (Chapter 586 of the Laws of Malta; The Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) – the ‘GDPR’. Granturo Malta Ltd. is part of the Wildz Group.

This Privacy Policy outlines the privacy practices for our applications, software, websites, APIs, products, and services (collectively, the “Services”). You will learn about the data we collect, how we use it, the controls we give you over your information and the measures we take to keep it safe.

If you have any questions, please contact us at [email protected].

Specifically, in this Privacy Policy, we will cover:

Who we are and How to contact us
Why we collect information
Where we get your information from
Information we collect
How we use information
How we communicate with you
How information is shared
Your rights to access and control your personal data
Data Retention
Promoting Safety and Security
International Operations and Data Transfers
Privacy Compliance

1. Who We Are and How to Contact Us

Granturo Malta Ltd, a Maltese company, controls your personal data and provides you with the Services. If you seek to exercise any of your statutory rights, please contact our Data Protection Officer at [email protected]. You may also contact us at:

Granturo Malta
Tower Business Centre
Level 3 (Suite No. 3363), Triq It-Torri
Birkirkara BKR 4013
Malta

Email: [email protected]

If you seek to exercise any of your statutory rights, please contact our Data Protection Officer at [email protected].

Granturo Malta Ltd is based in Malta, and as such, we are subject to the General Data Protection Regulation (GDPR). This means that whenever we process personal data, we always follow the GDPR principles:

Lawfulness, fairness and transparency;
Purpose limitation;
Data minimisation;
Accuracy;
Storage limitation;
Integrity and confidentiality; and
Accountability.

If you have questions, suggestions, or concerns about this policy or our use of your information, please contact us at [email protected].

2. Why we collect personal information

We need to process your personal information to deliver our services to you. We will only ask you for the minimum amount of information and use it only for lawful purposes.

When you register for an account with Wildz, you enter into a contract with us, as set out in our Terms and Conditions. To fulfil our obligations under the contract and provide you with access to our services, we must process certain personal information about you. We will always clearly indicate which information is mandatory and which information you can choose not to provide if you prefer not to. If there are mandatory pieces of information and you don’t want to provide them to us, then you cannot hold an account with us and use our services. We use your information to:

Help you create, operate and manage your personal profile, allowing you to access our games and services;
Manage loyalty points and reward schemes;
Protection of your personal profile and account;
Process your bets and transactions, including your use of credit/debit cards and online payment systems;
Provide customer support and service updates;
Analyse user trends and improve the services we provide; and
Monitor the registration of multiple accounts.

Some of the information we process about you is also necessary for us to comply with our legal and regulatory obligations as a gaming company, including licensing requirements, responsible gaming, and Anti-Money Laundering (AML) Regulations. This information is processed to:

Carry out age and identity verification checks;
Verify the source of wealth;
Carry out due diligence checks;
Monitor and investigate transactions and gameplay to prevent and detect fraud, money laundering, problem gambling and other irregular gaming activities;
Consult self-exclusion registers and manage problem gambling and
Manage registration of duplicate accounts and individuals from jurisdictions where gambling is prohibited.

Wildz processes a small amount of information about anyone who visits our website. We do this to better understand the individuals who visit our websites and to help us identify any problems, security issues, or issues that may be causing visitors to the site difficulties. We do this by using technical programmes and functionality cookies. It is in Wildz’s interest to receive such information so that we can secure our website, improve functionality, and correct any errors. Read more about our Cookie Policy.

With your consent, Wildz will contact you about news, promotions, and bonuses. We will only contact you for these reasons with your consent. You have complete control over whether and how we contact you through the settings in your account. You can access and change these settings in Your Account at any time.

Wildz will never ask you to provide sensitive personal information, such as your health, race, or ethnic origin, among other sensitive details. You may choose to disclose information like this to us, such as when you speak with us. Any chats or emails that disclose a health condition that we believe may impact your ability to make rational decisions regarding your gameplay will be assigned to your account with us. If we determine that this condition may affect your ability to make informed decisions, we may restrict your access to our services for your own safety and well-being.

3. Where we get your information from

Most of the information we have about you is what you provide us. However, we also sometimes obtain information about you from other sources.

Considering our Legal obligations, we are required to carry out due diligence checks that confirm information about you. In some circumstances, we may also need to verify your source of wealth. We work with reputable external companies to carry out these checks, and they provide a report that contains information about you and your background. We may also collect information about you from publicly available sources.

In certain circumstances, payment service providers may provide us with a limited amount of personal information when they process a transaction on your behalf, allowing us to associate transactions with you as a player.

4. Information we collect

When you use our Services, we collect the following types of information:

Information you provide us

Account information

To create an account on our Services, we require certain information, including your name, address, email address, password, date of birth, gender, telephone number, and country of residence. This is crucial data for the ‘Know Your Customer’ process, which is applicable in Malta and the EU. This is the only information you must provide to create an account with us.

Due to the strict legal obligations imposed upon us, we may also request information regarding occupation and source of income. In some situations, you might also be asked to provide documentary evidence to prove that you only use legitimate funds.

Additional information

You may choose to provide us with additional information, such as your game preferences and payment transaction history, to help us improve your experience or enable certain features of the Services.

If you contact us or participate in a survey, contest, or promotion, we collect the information you submit, including your name, contact information, and any message you provide.

Information from third-party services

If you choose to connect your account on our Services to an account on another service, we may receive information from that service.

Payment and card information

To receive payments, you must provide specific identification and verification information, such as your name, credit, debit, or other card number, card expiration date, and CVV code. This information is encrypted and sent to your card network, which, upon approval, returns a token—a set of random digits used for engaging in transactions without exposing your card number. For your convenience, we store the last four digits of your card number, as well as your card issuer’s name and contact information.

Location information

We may also derive your approximate location from your IP address to ensure no gameplay occurs in a restricted territory.

Usage information

When you access or use our Services, we receive usage data. This includes information about your interactions with the Services, such as when you view or search content, create or log in to your account, play a game, or collect or use a bonus or loyalty point.

We also collect data about the devices you use to access the Services, including IP addresses, browser type, language, operating system, the referring web page, pages visited, location, and cookie information.

Our Websites use “cookies”. A “cookie” is a piece of software which may be sent to your computer. Cookies enable us to collect information about how our Websites and services are being used and to manage them more efficiently.

Our up-to-date Cookie Policy.

5. How we use Information

We use the information we collect for the following purposes:

Provide and maintain the services

Using the information we collect, we can deliver the Services to you and honour our Terms of Service contract with you. For example, we need to use your information to provide you with your player dashboard, game suggestions, and any other relevant marketing promotions.

Improve, personalise and develop the services

We use the information we collect to improve and personalise the Services and to develop new ones. For example, we use the information to troubleshoot and protect against errors, perform data analysis and testing, conduct research and surveys, and develop new features. We also use segmentation to split our players into groups based on their gaming behaviour. We do this to help us understand how people use the product and to inform our marketing approach, including the design of bonuses and promotions.

When you allow us to collect location information, we will use that information to provide and improve the features of the Services. For example, we may present your favourite games or games you might be interested in at the top of our game content based on your preferences, country of residence and gameplay data.

We must take several steps to comply with the rules regarding Anti-Money Laundering (AML), Counterterrorism Financing, and fraud. To do this, we employ programmes that monitor player behaviour and alert us to suspicious or fraudulent transactions. Where suspicious transactions are flagged, we escalate them to the necessary regulators and enforcement bodies.

As part of our license, we also have obligations around responsible gaming. To do this, we employ a system that flags any gambling patterns or behaviours a player exhibits that could indicate problem gambling. When the system flags a player, one of our responsible gaming team members reviews the account and, where necessary, will contact the player to discuss their gameplay and provide information and advice.

A Wildz Group employee will review all automated processing that may lead to profiling before a final decision is made.

Third-party websites

Our Websites may, from time to time, contain links to both local and/or international third-party Websites after obtaining permission from them. Any such links are not an endorsement by us of any information in such Websites or products and/or services offered through the same. We shall not accept any responsibility whatsoever for the content, use, availability, privacy practices or the content of any such Websites. Please note that upon entering such other Websites, you become subject to the Privacy Policy of these other sites.

No third party is permitted to link any other Website to our website without obtaining our prior written consent.

6. How we communicate with you

We use your information, when necessary, to send you Service notifications and respond to your inquiries when you contact us. We also use your information to promote new features or products that may be of interest to you. You can control marketing communications and most Service notifications by using your notification preferences in your account settings or via the “Unsubscribe” link in an email.

Use of email for communications

All email messages are routinely scanned for viruses. In the case of emails, we may reject, delay, or remove content due to its nature, content, or attachments, which may disrupt our systems or pose security issues, such as viruses. We may also filter out emails containing certain content that is deemed offensive, unwanted, or spam. Unfortunately, this may result in “innocent” emails being affected in certain circumstances; however, we strive to minimise such occurrences.

Please be aware, however, that data sent over the Internet may technically be transmitted across international borders, even when the sender and receiver of the information are located in the same country. Consequently, personal information relating to you may be transmitted via a country with less data protection than in your country of residence.

7. How information is shared

For external processing

In some circumstances, we need to share your information with recipients outside of Wildz to provide our Services. When we share information with third parties, we always ensure that an appropriate contract is in place, that the information being shared is transferred securely, and that we only share the minimal amount of your information that we need to. Wildz will never sell your information to any other third parties.

Third parties we work with include payment service providers, game providers, analytics services, identity verification and AML-related services, social media platforms, website performance and security system affiliates, and other partners who process data for us based on our instructions and in compliance with this policy and any other applicable confidentiality and security measures. These partners provide us with global services, including support, information technology, payments, marketing, data analysis, research, and surveys.

You may direct us to disclose your information to others, particularly when you use our community features, such as the “Tournaments”. For specific information, we provide you with privacy preferences in your account settings and other tools to control how your data is visible to other users of our Services. Please note that if you choose to participate in a “Race” or the chat function during our streams, your first name will be visible to all other participants.

Analytics and advertising services provided by others

We work with partners who provide us with analytics and advertising services. This includes helping us understand how users interact with the Services, serving advertisements on our behalf across the Internet, and measuring the performance of those advertisements. These companies may use cookies, pixels and similar technologies to collect information about your interactions with the Services and other websites and applications.

Within the Wildz Group

We reserve the right to transfer your personal data internally among various companies within the Wildz Group for business and administrative reasons. This internal sharing helps us ensure that our services are consistently and effectively provided to you. Crucially, any such internal transfer is subject to this Privacy Policy, and all entities within the Wildz Group adhere to the same high standards of data protection and security.

We may share or publicly disclose information that has been aggregated or de-identified so that it cannot be linked back to you or any individual. This anonymised data no longer constitutes personal information. We may prepare and share this information for various purposes, including for research, statistical analysis, or market reporting. This allows us to track user trends, improve our services, and share valuable insights with partners or the public without compromising your privacy.

For legal reasons or to prevent harm

Without prejudice to anything contained in this Privacy Policy, we are obliged to disclose personal data relating to you to any third party if such disclosures are necessary inter alia for the following purposes:

to prevent, detect or suppress fraud or any other criminal offence;
where it is necessary as a matter of national or public security;
in the interest of national budgetary, monetary or taxation matters that can arise;
to protect and defend our rights and property or that of users; -to protect against abuse, misuse or unauthorised use of our Services;
to protect the personal safety or property of users of our Services (e.g. if you provide false or deceptive information about yourself or attempt to pose as someone else, we shall disclose any information we may have about you in our possession to assist any investigation into your actions); and
for any purpose necessary for the performance of any agreement you may have entered into with us, as may be required under any law.

Our policy is to notify you of a legal process seeking access to your information, for example, search warrants, court orders, or subpoenas, unless we are prohibited by law from doing so. In cases where a court order specifies a non-disclosure period, we provide delayed notice after the non-disclosure period has expired.

8. Your rights to access and control your personal data

We provide you with account settings and tools to access and control your personal data, as described below, regardless of your region.

Accessing and Exporting Data

You have several rights that you can exercise regarding your information. These rights include:

Having access to the information that we hold about you
Being able to rectify the information we have about you that is incorrect
In minimal circumstances, having your information deleted
In some circumstances, the use of your information is restricted or “paused.”
Have your information provided to you in a digital format and, where possible, transferred to another organisation

You can access your personal information, including your dashboard, by logging into your account.

If you would like to exercise any of these rights, you should email our Support at [email protected] from your registered email address and provide:

Your name
Contact details
Your registered email
Full details of your request

In certain circumstances, we may request that you provide us with identification documents to verify your identity. We will fulfil your request to the best of our ability.

Editing and deleting data

Your account settings allow you to update your personal information. For instance, you can edit the profile data you provide or delete your account by contacting us at [email protected].

When you choose to delete your account, please note that the complete deletion of all related transactional data, such as your game activity records, may take a period of time to be fully processed. This necessary delay is due to the complexity and scale of our data management systems, which are required to ensure the complete and secure removal of your records across all environments.

We recognise your right to be forgotten. However, due to our legal and regulatory obligations, we are obligated to retain all or parts of the personal account data we have obtained from you. This mandatory retention may cover necessary identification elements and verification documentation related to your account opening and transaction activity. Consequently, we reserve the right to keep these required records for the maximum period stipulated by Applicable Law.

Customising or restricting your data use

We provide you with account settings and tools to control your data use. For example, through your privacy settings, you can control how your information is visible to other users of the Service. Using your notification settings, you can also limit the notifications you receive from us.

You have the right to object to the use of your information for direct marketing purposes. Please see your notification settings to control our marketing communications to you. Please also review our Cookie Policy for your options to control how we and our partners use cookies and similar technologies for advertising.

If you need further assistance regarding your rights, please contact our Data Protection Officer at [email protected], and we will consider your request in accordance with applicable laws. You also have a right to complain to your local data protection authority or the Malta Data Protection Commissioner, our lead supervisory authority.

9. Data retention

We retain your personal information only for the period necessary to fulfil the purposes for which it was collected, and to satisfy our comprehensive legal, accounting, and regulatory obligations. The exact retention period varies significantly, as it depends on the specific situation and the type of data being held.

Data necessary for contractual purposes, such as the details required to maintain your active account and provide you with our services, is generally retained for the duration of your account, plus a necessary post-closure period to manage any final obligations or queries. Furthermore, due to legal compliance requirements, particularly those related to financial transactions, identity verification (KYC), and Anti-Money Laundering (AML) obligations, must be stored for strict mandatory periods regardless of whether your account is still active or not.

Data collected based on our legitimate interests, such as, but not limited to, information used for platform security, fraud prevention, and responsible gaming, may be kept for defined periods necessary to protect our business integrity and your well-being. Data processed solely based on your consent (like marketing preferences) is retained only until you withdraw that consent, after which it is deleted or suppressed promptly. We maintain a regular review process for all our retention periods to ensure we are not holding data for longer than is strictly necessary. Upon the expiration of the relevant retention period, your data will be securely deleted or irreversibly anonymised. For more information on the retention period, please contact us at [email protected].

10. Promoting safety and security

We use the information we collect to promote the safety and security of the Services, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to legal requests or claims, conduct audits, and enforce our terms and policies.

For personal data, we rely on several legal bases to process the data. These include when you have given your consent, which you may withdraw at any time using your account settings and other tools; when the processing is necessary to perform a contract with you, like the Terms & Conditions; and our legitimate interests, such as in improving, personalising, and developing the Services, marketing new features or products that may be of interest, and promoting safety and security as described above.

Information Security

We work hard to keep your data safe and make all reasonable efforts to safeguard the confidentiality of the personal information we process. We regularly review and enhance our technical, physical, and managerial procedures to protect your personal data. These procedures cover access control, authentication, audit, monitoring, alarms, data storage, backup and transmission standards. This ensures no unauthorised access or modifications to data, improper use or disclosure, or unlawful destruction or accidental loss.

Our security policies, rules, and technical measures are dedicated to protecting the personal information we control. All our employees and third-party data processors who have access to and are involved in processing personal information are further obligated to respect the confidentiality of this personal data. They are subject to a code of conduct that requires them to adhere to privacy principles.

By its very nature, however, the Internet is not a secure medium, and data sent via this medium can potentially be subject to unauthorised acts by third parties. No method of transmitting or storing data is completely safe. However, if you have a security-related concern, please get in touch with Customer Support.

11. International operations and data transfers

Your information is kept within the European Economic Area (EEA) whenever possible; however, transfers to third countries outside the EEA may occur when we work with our service providers. We are committed to ensuring that all international data transfers are secure and lawful. For transfers to countries with an Adequacy Decision from the European Commission, we rely on that decision. For all other transfers, we primarily use the Standard Contractual Clauses (SCCs). For eligible transfers to the United States, we rely on the recipient’s certification under the EU-U.S. Data Privacy Framework (DPF).

In exceptional circumstances where standard safeguards cannot be used, we may rely on specific legal exceptions (derogations) to transfer data. This may occur when you provide explicit consent after being informed of the risks, or when the transfer is strictly necessary to fulfil our contract with you, to protect your vital interests or the interests of another person, or to establish, exercise, or defend legal claims.

12. Privacy compliance

This Privacy Policy is designed to ensure full compliance with the General Data Protection Regulation (GDPR) and all applicable European Union and Maltese data protection legislation, including the Data Protection Act (Chapter 586 of the Laws of Malta). We are committed to adhering to any future laws or amendments that may be enacted.

Making a complaint

If you are unhappy with how Wildz has handled your information, you can first contact our Support team at [email protected] to attempt to resolve the issue.

If you are unable to resolve your complaint with the Support team, the next step is to file a complaint with our Data Protection Officer (DPO). You can do this by sending an email to [email protected] and detailing:

Your name
Your contact details
Your registered email
Full details of the complaint that you have

The DPO will then investigate your complaint to determine whether your information has been handled appropriately, in accordance with this privacy notice, our legal obligations, and our internal policies and procedures. The DPO will then contact you regarding the outcome of the investigation and any subsequent steps taken.

If, after raising your complaint with the DPO, you are unhappy with the resolution to your complaint, you can make a complaint to our lead supervisory authority, the Maltese Data Protection Commissioner:

Office of the Information and Data Protection Commissioner
Level 2, Airways House, High Street
Sliema, SLM 1549, Malta
Phone: (+356) 2328 7100
Email: [email protected]

Translations of this privacy policy

We have translated our privacy notice from English into the official languages of the countries where we provide our services. This ensures that all our customers know how Wildz uses personal information clearly.

If there are any conflicts or inconsistencies between the translated versions of this privacy notice, the English version shall prevail.

Changes to this Policy

This Privacy Policy may be modified at any time, particularly where statutory obligations or the interest of our users’ security require it. Any such changes will be posted here so you are always informed of how and why we process your personal information.

We will notify you before making material changes to this policy and allow you to review the revised policy before deciding whether you would like to continue using the Services.

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